# Privacy Policy for Pay&Play App ## Introduction Our privacy policy will help you understand what information we collect at Hedeko d.o.o., how Hedeko d.o.o. uses it, and what choices you have. Hedeko d.o.o. built the Pay&Play app as a free app. This Service is provided by Hedeko d.o.o. at no cost and is intended for use as is. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. ~~_The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible in our website, unless otherwise defined in this Privacy Policy._~~ ## Information Collection and Use For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to users name, email address, gender, location, pictures. The information that we request will be retained by us and used as described in this privacy policy. The app does use third party services that may collect information used to identify you. - **Location Information:** The app operates by redirecting users to their default maps app for navigation purposes. It does not have access to user location. We want to assure users that the app itself doesn't actively access or store their location data; instead, it facilitates the interaction with their preferred mapping service. - **SMS Notifications:** Our app utilizes the native SMS app on user's device to send notifications to specific contacts defined within the app. This feature is optional and can be managed within the app settings. - **Biometric Authentication:** Users have the option to enable biometric authentication (such as fingerprint scanning or facial recognition) for logging into the app. This feature can be turned on or off at any time in the app settings. - **Camera:** Our App utilizes your device's camera exclusively for the purpose of scanning QR codes. This functionality is designed to facilitate certain features within the App, such as quick account access or specific app functionalities linked to the QR code. ## Cookies Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your devices’s internal memory. This Services does not uses these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service. ~~## Device Information We collect information from your device in some cases. The information will be utilized for the provision of better service and to prevent fraudulent acts. Additionally, such information will not include that which will identify the individual user. ~~ ## Service Providers We may employ third-party companies and individuals due to the following reasons: * To facilitate our Service; * To provide the Service on our behalf; * To perform Service-related services; or * To assist us in analyzing how our Service is used. We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. ## Security We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. ## Personal Data Processed, Sources, and Purposes of Processing ### Data Collection and Sources The Pay&Play App processes various types of personal data to provide a seamless and efficient user experience. The types of data we collect include: - Identifiable Information: Such as users names, email addresses, profile pictures, age, personal address, . - Contact Information: Including phone numbers and email addresses. - Optional Information: Users may voluntarily provide additional data like preferences or feedback. We gather this data directly from users when they interact with our app, through account registration, settings modifications, and usage of the app’s features. We ensure that our users are aware of the purpose of data collection and that the data is used strictly for enhancing their experience with our app. ### Purpose and Legal Basis for Processing We process user data in the Pay&Play App for the following purposes: - Service Enhancement: To improve app functionality and user experience. - Communication: To keep users informed about updates, offers, and changes in terms or policies. - Legal Compliance: To adhere to legal and regulatory obligations. - User Support: To provide assistance and resolve user queries or issues. The legal basis for processing this data includes user consent, contractual necessity for providing the app services, compliance with legal obligations, and our legitimate interest in operating and improving the Pay&Play App. ## Data Recipients At Hedeko d.o.o., we are committed to maintaining the confidentiality and security of your personal data. Access to your data within our organization is strictly limited to personnel who require this information to perform their duties. These include but are not limited to our customer service team, IT staff, and management who oversee operations. We may also share your data with trusted third-party service providers who assist us in delivering the Pay&Play app services. These providers include cloud storage providers, data analytics companies, customer support service providers, and others crucial for the operation and improvement of our services. Any data sharing with third parties is governed by strict confidentiality agreements and is conducted in compliance with applicable data protection laws. These third parties are prohibited from using your personal information for any purpose other than the services they provide to Hedeko d.o.o. Furthermore, we may disclose your personal information if required by law, such as in response to a court order or other legal obligation, or to protect the rights, property, or safety of Hedeko d.o.o., our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. ## Children’s Privacy This Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions. ## Data Retention We retain your personal information only for as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of the App, making data-driven business decisions, complying with our legal obligations, and resolving disputes. ## User Data Control and Rights We firmly believe in your right to control your personal information. As a user of Pay&Play App, you have the ability to manage, update, and delete your account information at any time. If you wish to request the deletion of your account, or if you have any questions about how to manage your data within our App, you can do so through the App's settings or by contacting our support team at . Upon receiving a request for account deletion, we will promptly and securely erase your personal data from our systems, in accordance with applicable legal requirements. Please note that some information might need to be retained for legal or record-keeping purposes, such as completed transactions or activities that are part of our business records. ## Changes to This Privacy Policy We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. ## Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us. Contact Information: Email: